Help Center

Find answers to common questions and contact us if you're looking for more personalized support.

Frequently Asked Questions

If your question isn't answered below, don't hesitate to contact us.

How does the Da Vinci 2.0 need to be installed?

What are the dimensions of the Da Vinci 2.0?

How often do the filters need to be replaced in the Da Vinci 2.0?

Is there a limit to how much water dispenses from the machine?

How is the water chilled and carbonated?

How much power does the Da Vinci 2.0 consume?

Download our user manuals here.

Click on either button to download the appropriate manual for your Da Vinci model. If you're unsure which model you own, check the front buttons of your unit. If your white button says "Alkaline" you have the Da Vinci 1.0. If it says "Ambient" you have the Da Vinci 2.0.

DA VINCI 1.0 USER MANUAL

DA VINCI 2.0 USER MANUAL

Troubleshooting

Experiencing a technical challenge with your unit? These common fixes may help.

Da Vinci 1.0

All the touch buttons are off

There is no hot water (water is not hot when pressing button)

Hot water button doesn't work

Sparkling water isn't bubbly enough

Beeping noise from Leak Detector

Only the Filter LED in blinking

Both LED Lights (Filter and Hot Water) are blinking.

All the touch buttons are off

There is no hot water (water is not hot when pressing button)

Hot water button doesn't work

Sparkling water isn't bubbly enough

Beeping noise from Leak Detector

Only the Filter LED in blinking

Both LED Lights (Filter and Hot Water) are blinking.

All the touch buttons are off

There is no hot water (water is not hot when pressing button)

Hot water button doesn't work

Sparkling water isn't bubbly enough

Beeping noise from Leak Detector

Only the Filter LED in blinking

Both LED Lights (Filter and Hot Water) are blinking.

Da Vinci 2.0

All the touch buttons are off

Only the 'Ambient' and 'Chilled' buttons are blinking

Sparkling water isn't bubbly enough

There is no hot water (water is not hot when pressing button)

Hot water button doesn't work

Filter LED and Hot Water LED are blinking at the same time.

Only the Filter LED in blinking.

All the touch buttons are off

Only the 'Ambient' and 'Chilled' buttons are blinking

Sparkling water isn't bubbly enough

There is no hot water (water is not hot when pressing button)

Hot water button doesn't work

Filter LED and Hot Water LED are blinking at the same time.

Only the Filter LED in blinking.

All the touch buttons are off

Only the 'Ambient' and 'Chilled' buttons are blinking

Sparkling water isn't bubbly enough

There is no hot water (water is not hot when pressing button)

Hot water button doesn't work

Filter LED and Hot Water LED are blinking at the same time.

Only the Filter LED in blinking.

You can also reach us here:

info@drinkstation.com

Sales: +1 (310) 530-3838

Support: +1 (310) 530-3859

Toll Free: +1 (844) 928-9288

Mailing Address:

1605 Lockness Place

Torrance, CA 90501

USA

PRODUCTS

The Da Vinci 2.0

Absolute Purifier™ pH+

WHO WE SERVE

ABOUT US

RESOURCES

SUPPORT

info@drinkstation.com

Sales: +1 (310) 530-3838

Toll Free: +1 (844) 928-9288

© 2025 DRINKSTATION, INC. All Rights Reserved.
DRINKSTATION®, ACTIFILTER®, AND ABSOLUTE PURIFIER™ are trademarks of DRINKSTATION HOLDINGS CORPORATION or its subsidiaries.

TERMS OF SERVICE | PRIVACY POLICY

PRODUCTS

The Da Vinci 2.0

Absolute Purifier™ pH+

WHO WE SERVE

ABOUT US

RESOURCES

SUPPORT

info@drinkstation.com

Sales: +1 (310) 530-3838

Toll Free: +1 (844) 928-9288

TERMS OF SERVICE | PRIVACY POLICY

PRODUCTS

The Da Vinci 2.0

Absolute Purifier™ pH+

WHO WE SERVE

ABOUT US

RESOURCES

SUPPORT

info@drinkstation.com

Sales: +1 (310) 530-3838

Toll Free: +1 (844) 928-9288

Frequently Asked Questions

If your question isn't answered below, don't hesitate to contact us.

Download our user manuals here.

Click on either button to download the appropriate manual for your Da Vinci model. If you're unsure which model you own, check the front buttons of your unit. If your white button says "Alkaline" you have the Da Vinci 1.0. If it says "Ambient" you have the Da Vinci 2.0.

Troubleshooting

Troubleshooting

Experiencing a technical challenge with your unit? These common fixes may help.

Da Vinci 1.0

Da Vinci 2.0

Send us a message:

You can also reach us here:

© 2025 DRINKSTATION, INC. All Rights Reserved.DRINKSTATION®, ACTIFILTER®, AND ABSOLUTE PURIFIER™ are trademarks of DRINKSTATION HOLDINGS CORPORATION or its subsidiaries.

TERMS OF SERVICE | PRIVACY POLICY

© 2025 DRINKSTATION, INC. All Rights Reserved.DRINKSTATION®, ACTIFILTER®, AND ABSOLUTE PURIFIER™ are trademarks of DRINKSTATION HOLDINGS CORPORATION or its subsidiaries.

TERMS OF SERVICE | PRIVACY POLICY

© 2025 DRINKSTATION, INC. All Rights Reserved.DRINKSTATION®, ACTIFILTER®, AND ABSOLUTE PURIFIER™ are trademarks of DRINKSTATION HOLDINGS CORPORATION or its subsidiaries.

TERMS OF SERVICE | PRIVACY POLICY

© 2025 DRINKSTATION, INC. All Rights Reserved.
DRINKSTATION®, ACTIFILTER®, AND ABSOLUTE PURIFIER™ are trademarks of DRINKSTATION HOLDINGS CORPORATION or its subsidiaries.

© 2025 DRINKSTATION, INC. All Rights Reserved.
DRINKSTATION®, ACTIFILTER®, AND ABSOLUTE PURIFIER™ are trademarks of DRINKSTATION HOLDINGS CORPORATION or its subsidiaries.

© 2025 DRINKSTATION, INC. All Rights Reserved.
DRINKSTATION®, ACTIFILTER®, AND ABSOLUTE PURIFIER™ are trademarks of DRINKSTATION HOLDINGS CORPORATION or its subsidiaries.